Terms and Conditions




HW Designs and Giftware will ship orders to the address provided by the customer upon ordering.  We ship with DHL, UPS, Canada post depending on the destination.  Orders are shipped and delivered on business days, excluding major holidays.  If there are any special delivery instructions, please include them at checkout.

Product delivery is subject to the corporate policies governing the delivery companies used by us.  Deliveries will also be subject to policies concerning the signature of waybills.  If you are absent from the delivery location provided, it is your responsibility to pick up the undelivered products from the preferred delivery company in accordance with their policies.  Please ensure that you provide accurate delivery information as we do not accept responsibility for undeliverable products.

If for any reason, anything in your order arrives broken, please take pictures and send us an email as soon as possible.  We will do our best to get a claim started and a credit will be issued for the value of the damaged item for a future order to be used online.


Free shipping is provided on all purchases that total $100.00 or more before HST, that ship within Canada. For all other orders, shipping within Canada, there is a flat rate of $25.00 per order. For orders shipping within Canada, the applicable provincial, federal, or harmonized sales tax will be added at check out in your final transaction. 


If for any reason, you are not completely satisfied with any of our products, we will gladly provide a full refund of the product, the shipping would be at the customers expense and would need to be returned to us, unused and in its original condition.  A credit will be issued for the damaged item to be used for a future online purchase.  Items would need to be returned within 5 days of receipt of your order.